FAQs

Our seating is divided into four zones to offer a range of experiences:
• Platinum Seating: The most premium option, located at the very front of the venue, offering the closest proximity to the performers and the most immersive view.
• Gold Seating: Positioned just behind Platinum, still very close to the stage with excellent visibility.
• Silver Seating: Located in the middle section of the venue.
• Bronze Seating: Situated toward the back or sides of the venue.

Stay in the loop by:

• Follow us on social media for real-time updates, behind-the-scenes content, and announcements. Find us on Instagram, Facebook, and Tiktok.
• Subscribing to our email newsletter – UK or USA to get early access to tickets, exclusive discounts, competitions, and the latest event news

• Emailed to you – search in your inbox – Lumos or Fatsoma, and the tickets will be attached at the bottom of the email
• Available in the Lumos app
• Accessible via the Fatsoma app
• If you’re unable to locate your ticket and don’t get a reply.. Don’t worry, our event staff at the shows will be able to look up your full name and let you have purchased a valid ticket.

If you have any other issues with your tickets: Please submit a form on fatsoma

No, we do not sell tickets at the door. All tickets must be purchased online, either through our website or via Fatsoma.

Please note:

• Event pages remain live and available for purchase right up until the event starts.
• If you’re making last-minute plans, you can still buy your ticket online and show it on your phone at entry.

Food and drinks availability varies by venue. Please check the event description for full details specific to your show.

Performance length may vary depending on the event.

• Indoor shows typically last 1 hour.
• Outdoor shows vary, please look at specific events for further details.

We recommend arriving early and carefully reading the event description at the time of booking for full details specific to your chosen performance.

We work with an exceptional roster of professional musicians and ensembles. The lineup may vary by event, but rest assured every performance features top-tier talent.

Pets are not permitted inside the venue. However, registered guide dogs are welcome. Please contact us in advance if you plan to attend with an assistance animal.

Our events are non-refundable. We do, however, understand that plans can change, so we’re always happy to transfer your ticket to another show, subject to availability. If you have any questions or need to talk to us, please email us at customerservice@lumoslive.co.uk

PLEASE NOTE: BOOKING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCE, AS THEY ARE RETAINED BY OUR TICKETING PARTNER AND NOT BY LUMOS EXPERIENCES.

We are unable to transfer tickets to another person or change the name on a ticket. Please ensure all booking information is correct before purchasing.

Accessibility tickets are available for all events, ensuring everyone can join us.

• Carers can also purchase a disability access ticket to be seated together. For larger groups, additional members can purchase Bronze tickets so everyone can be seated in the same area.
• For any specific access needs or questions, feel free to email us directly so we can assist.
• Please note: Each venue is different so we can’t guarantee front row seats for disability tickets.