Got a question? We’re here to help.
The easiest way to reach us is by email – our friendly team are on hand to assist with any questions, order updates, or general enquiries.
Email us at: customerservice@lumos-experiences.com
We’re available Monday to Friday and aim to respond the same working day. (We’re closed on weekends, but we’ll get back to you first thing on Monday!)
Looking for your ticket? For any ticket-related queries, our ticketing partner Fatsoma has a dedicated help centre support.fatsoma.com
Thank you for choosing Lumos Experiences – we’ll be in touch soon! ✨