We’d love to hear from you!
The quickest and easiest way to reach our team is through WhatsApp. Our friendly support staff are available to assist with any questions, order updates, or general enquiries, all through chat.
Message us directly on WhatsApp:
Click here to start a chat: https://wa.me/message/HKFRBKLS7UVPN1
or add us manually: 07742 686376
If you can’t find your ticket or have any ticket-related query, please submit a form using this link: https://support.fatsoma.com/support/tickets/new?ticket_form=report_an_issue
Our WhatsApp team is available Monday to Saturday to help you as quickly as possible, most messages receive a response within a few hours.
(Please note: we’re closed on Sundays, but we’ll get back to you first thing on Monday!)
Email Support (if needed):
If your event is more than 2–3 weeks away, or if you don’t have WhatsApp, feel free to email us at customerservice@lumoslive.co.uk
Please note that it can take us up to 72 hours to respond to emails due to the high volume of enquiries, so for the fastest support we recommend reaching out via WhatsApp whenever possible.
🚫 Phone Calls:
We currently don’t offer phone support , all queries are handled via WhatsApp or email to ensure nothing gets missed and we can give you the best possible assistance.
Thank you for your understanding and for choosing Lumos Experiences! ✨
We look forward to chatting with you soon.