We’d love to hear from you!
The quickest and easiest way to reach our team is through WhatsApp. Our friendly support staff are available to assist with any questions, order updates, or general enquiries, all through chat.
Message us directly on WhatsApp:
Click here to start a chat or scan the QR code below:
If you can’t find your ticket or have any ticket-related query, please reach out to our ticketing provider using their help center at https://support.fatsoma.com/
Our WhatsApp team is available Monday to Friday to help you as quickly as possible, most messages receive a response within a few hours.
(Please note: we’re closed on weekends, but we’ll get back to you first thing on Monday!)
Email Support (if needed):
If you don’t have WhatsApp, feel free to email us at customerservice@lumos-experiences.com
🚫 Phone Calls:
We currently don’t offer phone support , all queries are handled via WhatsApp or email to ensure nothing gets missed and we can give you the best possible assistance.
Thank you for your understanding and for choosing Lumos Experiences! ✨
We look forward to chatting with you soon.